Phoenix Hotel - London

ex. Best Westen

1-8 Kensington Gardens Square, London, United Kingdom, W2 4BH  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Phoenix Hotel - London

Wi-Fi
Parking
Luggage storage
24-hour

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Coffee shop

Laundry
TV

Internet television

Elevador

Elevator

Verified Reviews:

  • Continental breakfast included in rate - Recommend the hotel to everybody - Nice little bar area
  • Hotel fits the bill - Located in a quiet neighborhood - Just off a busy street
  • Internet access is available in lobby for a small fee - Bathroom has good size - Room is small, basic but clean
  • Bed was comfortable - 1 block from the bayswater tube station - Pub /lounge is good
  • Maid service was lousy - Breakfast was good and plentiful - Staff were friendly and helpful

Overview

The 3-star Phoenix Hotel offers a traditional accommodation in 125 rooms. Renovated in 2004, the hotel features imperial architecture.

Its location next to an underground station allows to see a college, a palace and monuments in London. The venue is set within 5 km from London city center.

There are shopping places, such as shopping centers, a market and designer boutiques nearby.

The hotel provides easy access to Buckingham Palace and Hyde Park, lying within 250 meters of Queensway subway station. London City airport can be reached within 25 minutes' drive.

Rooms

Phoenix Hotel features rooms with a standard interior that come with individual climate control, satellite television, central heating, a personal safe and a dressing area for a pleasant stay in London. For more comfort a bathtub, a hairdryer and complimentary toiletries are provided.

Eat & Drink

Guests are offered a continental breakfast served in the dining room. The large restaurant serves fresh meals. At the small lounge bar guests will enjoy a selection of tea and coffee. Chinese, European and British specialties are served at Four Seasons Chinese Restaurant, which is 150 meters away.

Services

Guests at Phoenix Hotel are offered to use a safety deposit box, parking and a luggage storage as well as 24-hour room service, laundry and housekeeping.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Number of floors:   6.  Number of rooms:   125.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • No parking
  • Free safe at reception
  • 24-hour check-in
  • 24-hour reception
  • Late check-in/ -out
  • No pets allowed
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Elevator
  • Coffee shop
  • Gay friendly
  • Smoke detectors

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Continental breakfast
  • Restaurant buffet
  • Bar/ Lounge area
  • Coffee/Tea in lobby
  • Buffet breakfast

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services

Leisure facilities

  • Leisure/ TV room

Room facilities

  • Air conditioning
  • Central heating
  • Mini-bar
  • Living room
  • Dressing area
  • Tea and coffee facilities
  • Mirror
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Bath/ Shower
  • Hair dryer
  • Room toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • Direct dial telephone
  • Plug adaptor
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 1 pm FREE
Check-out until 11 am FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Phoenix Hotel - London London location
Show big map »

Hotel Address:

1-8 Kensington Gardens Square, London, United Kingdom, W2 4BH

Get directions
City Center
  • London
    4.5 km
Airports
  • London City Airport (LCY)
    16.6 km
  • London Heathrow (LHR)
    19.1 km
Train Stations
  • Paddington Station
    1.0 km
Underground stations
  • Queensway
    400 m
  • Bayswater
    200 m
  • Bus stop
    500 m
Restaurants
  • Four Seasons Chinese Restaurant - Bayswater (cuisine: Chinese)
    130 m
  • Le Cafe Anglais (cuisine: European, British)
    110 m
Parks
  • Diana Princess of Wales Memorial Playground
    500 m
Hotel information
  • Check-in:
    from  1 pm
  • Check-out:
    until  11 am
  • Number of floors:
    6
  • Number of rooms:
    125

Hotel Awards

UKHOTEL AWARDSRecommendedLondonPhoenix Hotel

According to guest reviews, the hotel has been rated as
Hotels Recommended by Guests in United Kingdom

Use Badge

Rooms and availability

Phoenix Hotel photos Room
Standard Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Heating
    • + More
  • General:Internet access
  • Safe deposit box
  • Work desk
  • Dressing area
  • Wardrobe/closet
  • Fan
  • Carpeted floor
  • Mirror
  • Telephone
  • Entire unit located on ground floor
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Cribs available
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Accomm 2 pers NON-REFUNDABLE. BED & BREAKFAST. Non refundable

Phoenix Hotel photos Room Triple Room
Standard Triple Room
  • Max occupancy:

    5 persons

  • Bed type:

    3 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • + More
  • General:Internet access
  • Individual air conditioning
  • Work desk
  • Dressing area
  • Wardrobe/closet
  • Fan
  • Carpeted floor
  • Trouser/pants press
  • Telephone
  • Entire unit located on ground floor
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Cribs available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • VCR player
  • Wake up service
  • Radio
Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds, 1 Single bed

  • Check Prices
Room Description:

With free WiFi, this room offers en-suite facilities and a double bed. Please note that all Double rooms are non-smoking rooms.

Phoenix Hotel photos Room Quad Room
Standard Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Safe deposit box
  • Telephone
  • Bedding:Cribs available
  • Media:Satellite TV
  • CD player
  • Radio
Flat
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
Room Description:

Twin, nonsmoking, 2x90x200cm, free Wi-Fi, coffee tea making set, full size mirror, flat-screen TV, desk, phone, private bath,

Phoenix Hotel Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • Stern Art Dealers600 m
  • Bayswater600 m

Popular areas

  • Westbourne Grove500 m

Places of interest

  • A London Folly400 m
  • Cleveland Square & Gardens400 m
  • Royal British Legion600 m

Amusement

  • The Winning Line600 m

Galleries

  • The Kufa Gallery200 m
  • Gallery 32400 m
  • Flow Gallery500 m

Underground stations

  • Bayswater100 m
  • Queensway300 m
  • Royal Oak600 m

Local attractions

  • Royal Albert Hall1.6 km
    Kensington Gore, London
  • Museum of Brands, Packaging and Advertising1.5 km
    111-117 Lancaster Road Notting Hill
  • Opera Holland Park1.5 km
    Holland Park, London
  • Albert Memorial1.5 km
    Princes Gate Kensington Gore
  • 18 Stafford Terrace - The Sambourne Family Home1.5 km
    18 Stafford Terrace

Near the hotel

  • Whiteleys 150 m
    Whiteleys Centre Queensway Bayswater
  • Diana Princess of Wales Memorial Playground 500 m
    next to her Kensington Palace home
  • Notting Hill Coronet800 m
    Notting Hill Gate, London
  • Kensington890 m
  • Bayswater170 m
    LondonEngland
  • Notting Hill810 m
    London W2England
  • Kensington Palace930 m
    Kensington Gardens

Restaurants nearby

  • Four Seasons Chinese Restaurant - Bayswater130 m

    Address: 84 Queensway, Bayswater
    Phone: 02072294320

    64% likes this, based on 216 reviews
    Cuisine: Chinese
    Price Range: ZAR 93 - ZAR 187

  • Santorini Restaurant130 m

    Address: 10-12 Moscow Road
    Phone: 020 77277112

    71% likes this, based on 150 reviews
    Cuisine: Greek

  • Bella Italia - Queensway 108120 m

    Address: 108-110 Queensway
    Phone: 0207 2292439

    56% likes this, based on 86 reviews
    Cuisine: Italian

  • Le Cafe Anglais110 m

    Address: 8 Porchester Gardens
    Phone: 020 7221 1415

    72% likes this, based on 150 reviews
    Cuisine: European, British
    Price Range: ZAR 445 - ZAR 1 735

  • Scotch Steak House120 m

    Address: 117-119 Queensway

Hotel information
  • Check-in:
    from  1 pm
  • Check-out:
    until  11 am
  • Number of floors:
    6
  • Number of rooms:
    125

Hotel Awards

UKHOTEL AWARDSRecommendedLondonPhoenix Hotel

According to guest reviews, the hotel has been rated as
Hotels Recommended by Guests in United Kingdom

Use Badge

Cities nearby
  • Croydon hotels - 14 km
  • Isleworth hotels - 15 km
  • Barking hotels - 15 km
  • Bromley hotels - 14 km
  • Brentford hotels - 13 km
  • New Malden hotels - 13 km
  • Beckenham hotels - 14 km
  • Kingston upon Thames (Greater London) hotels - 16 km
  • Ilford hotels - 15 km
  • Wallington hotels - 15 km

Phoenix Hotel Reviews

Guest reviews are submitted by our customers after their stay at Phoenix Hotel

Average guest rating

7.8out of 10
Fabulous
Based on 258 reviews

Rating by category:

Dining
7.7
Location
9.3
Rooms
9.0
Service
8.0
Value
9.3

Guest reviews

  • Single
    8.2

    Nice easy location, great price and nice and clean

    Bed was little small, room also but ok for the price paid

  • Single
    7.4

    £60 per night including breakfast was very reasonable at Easter in London. The staff were (mostly) very pleasant and polite. The rooms were clean and tidy. The hotel is located in Bayswater, which is central and convenient. I've stayed many times before and never really had any problems.

    A certain member of staff had a rather snappy attitude. I don't think she meant to be rude but she came across very badly whenever I asked for something. Everyone was else was fine. Also, for some reason when storing a bag, there was no record of who it belonged to. Anyone could take what they wanted.

  • Single
    5.8

    The people there are friendly and helpful. The wifi was genuinely free which is great and the person on reception asked me if i'd need it and gave the login password etc. which was proactive rather than discovering i'd need it and have to go back to reception (often the case) but it was not that easy to log into using ipad. The location was fine. Very close to Bayswater, and plenty of local shops.

    The mattress on the bed was collapsed on one side rendering it unfit for purpose. I was staying on my own but kept finding myself rolling down onto the crushed side. It would be funny if I didn't need to get any sleep. To go into the bathroom there was a 1"or slightly less step up which I kept stubbing my toe against.. And tripped over when I was wearing my shoes. I expect every guest staying there has experienced the same and wouldn't be surprised if someone has stumbled forward into the metal bath. The shower over the bath functioned but not as a shower. The shower head was basically an elevated tap! All this was fed back to the hotel on the questionnaire I have given them my email and asked for a refund.. I wait.

  • Older travelers
    9.2

    Our room was spotless and reasonably spacious (for London) with pleasant decor and a very comfortable bed. Lovely view onto the square. the staff were pleasant and efficient. Toiletries, and the tea and coffee things were kept well topped-up. I'd definitely make a return visit here.

    The breakfast room was a bit functional - a long narrow basement area that got a bit crowded, but the fare was good, and it wasn't a dealbreaker.

  • Single
    6.6

    free wifi, bar and lounge downstairs, room very quiet

    breakfast was very ppor (and clearly very cheap...), not even enough tables so guests had to queue...

  • Single
    7.0

    the room is small but clean, the bedroom was cleaned evry morning during my stay. the staff are very helpful,they kept my suitcase in the storage room after i checked out

    single bedroom very small and the bathroom can do with being updated. breakfast just ok

  • Older travelers
    7.0

    conveinet location friendly staff

  • Group of friends
    8.2

    Staff @ reception were attentive - our room was extremely hot and heating was centrally controlled so we couldn't operate it from the room. Receptionist turned off heating and our 2nd night was much more comfortable.

    Room too hot but rectified immediately we asked for heating to be turned off - central control only.

  • Family with children
    7.8

    The room was comfortable and clean. The walls were well sound-proofed and we had a quiet night. The breakfast was adequate.

  • Single
    9.6

    I asked for a quiet room and got one. Zero noise, except for that of doors closing in the corridor, which is unavoidable. This is the quietest hotel I have found in London, after many tries, and I will definitely return. Also, the reception staff are all exceptionally pleasant and obliging.

  • Single
    8.2

    It is very central, the stuff are very nice and helpful. The services are good

    Rooms are a bit small and a bit noisy

  • Family with children
    7.4

    Room was comfortable, warm and quiet. The location is really good with being only minutes away from both Bayswater and Queensway Tube (just a few shops apart from each other).

  • Single
    7.4

    The location was great as it's neat Paddington and also Bayswater tube station- and it's also got free wifi.

    The shower head sprayed water all over the place- it's faulty or something.

  • Single
    5.8

    breakfast service was prompt - check in was very efficient and friendly

    single very small lift - had to wait when busy at breakfast time. Checking out could have been a bit more friendly - gave me the receipt but said nothing - just a good bye would have been nice

  • Older travelers
    9.2

    Good position, short walk to 2 tube stations. Nice bar and comfy lounge, feels welcoming when you walk in. Good breakfast, with possibility of eggs etc. as an inexpensive extra. Courtesy tray in room. Double room was a reasonable size, comfortable bed, modern bathroom with good towels. Quiet at night. Multi-lingual staff were very helpful - we were there when it snowed and the reception took a lot of time checking our flights and trains for us. Could leave luggage for the day when we checked out. We've stayed in other hotels in the same area but this is definitely the nicest. Would recommend it. Hotels are expensive in this area but it is central London and this one is very good value for money.

How to reach hotel

hotel Phoenix Hotel - London London location
Show big map »

Hotel Address:

1-8 Kensington Gardens Square, London, United Kingdom, W2 4BH

Get directions
City Center
  • London
    4.5 km
Airports
  • London City Airport (LCY)
    16.6 km
  • London Heathrow (LHR)
    19.1 km
Train Stations
  • Paddington Station
    1.0 km
Underground stations
  • Queensway
    400 m
  • Bayswater
    200 m
  • Bus stop
    500 m
Restaurants
  • Four Seasons Chinese Restaurant - Bayswater (cuisine: Chinese)
    130 m
  • Le Cafe Anglais (cuisine: European, British)
    110 m
Parks
  • Diana Princess of Wales Memorial Playground
    500 m
Hotel information
  • Check-in:
    from  1 pm
  • Check-out:
    until  11 am
  • Number of floors:
    6
  • Number of rooms:
    125

Hotel Awards

UKHOTEL AWARDSRecommendedLondonPhoenix Hotel

According to guest reviews, the hotel has been rated as
Hotels Recommended by Guests in United Kingdom

Use Badge